Delivery

Delivery Timing

Any duty or taxes incurred in the country of destination are the customer’s sole responsibility. Regretfully, we cannot control or estimate these charges.

The following relates to our delivery policy of online orders: Our delivery partner is DPD Local.

Please note your product(s) will be shipped to you directly by the individual boutique(s), therefore shipping times can vary and your order may arrive in multiple packages. However, the New-Season Style delivery promise means that you’ll only pay one simple delivery fee, no matter how many boutiques the multiple order derives from.

Tracking Your Delivery

You will be sent tracking information via email from DPD once your order has been dispatched. You will also receive an SMS alert one hour before the actual delivery (usually by 12 noon). This information also includes details on missed deliveries and changing delivery instructions.

Note

During our busy sale period, delivery may take a little longer than usual. Weekends and bank holidays are not classed as working days; this also applies to International locations. Some items may require a higher shipping charge, usually by exception only, and in this instance we will notify you by email.

During our busy sale period, we are also extremely busy in store and so regrettably may not be able to fulfil every web order. Should this happen, we will contact you straight away and give you a full refund as soon as possible.

All deliveries require a signature upon receipt.